Uncommon service : how to win by putting customers at the core of your business /

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In this book, the aut...

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Bibliographic Details
Main Author:	Frei, Frances
Corporate Author:	Elizabeth Kelsey Memorial Fund
Other Authors:	Morriss, Anne
Format:	Book
Language:	English
Published:	Boston, Mass. : Harvard Business Review Press, c2012 Boston, Mass. : ©2012 Boston, Mass. : [2012]
Subjects:	Customer relations Customer services Service industries > Management Dienstleistung Kundenmanagement Kundenorientierung

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