Customer service : empowerment and entrapment /
Aimed at students of organisation studies, human resource management and marketing, this book explores the nature, impact and potential of customer service from different critical perspectives. Considering key topics such as customer relationship management, e-commerce, the management of aesthetics...
| Other Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
Basingstoke :
Palgrave,
2001
Basingstoke ; New York : 2001 Basingstoke : 2001 |
| Series: | Critical perspectives on work and organisations
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| Subjects: |
Internet
Massachusetts Institute of Technology
| Call Number: |
HF5415.5.C88 2001 |
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Columbia University
| Call Number: |
HF5415.5 .C843 2001g |
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University of Pennsylvania
| Call Number: |
HF5415.5 .C843 2001 |
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