Service Design and Delivery
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explor...
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| Format: | Electronic Book |
| Language: | English |
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Boston, MA :
Springer US,
2011
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| Series: | Service science
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Internet
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ISIL:US-NCD |
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