Showing 1 - 20 results of 31 for search 'Sasser, W. Earl', query time: 0.55s Refine Results
  1. 1
    The service management course : cases and readings /
    by Sasser, W. Earl, Sasser, W. Earl
    Published 1991

    Book
  2. 2
    Why customers matter
    by Sasser, W. Earl
    Published 2001

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Electronic Book
  3. 3
    A finite-sample study of various simultaneous equation estimators ..
    by Sasser, W. Earl
    Published 1969

    Thesis Book
  4. 4
    Teaching notes to accompany Management of service operations, text, cases and readings /
    by Sasser, W. Earl
    Published 1978

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Book
  5. 5
    Instructor's manual for The service management course : cases and readings /
    by Sasser, W. Earl
    Published 1991

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Book
  6. 6
    Management of service operations : text, cases, and readings /

    Book
  7. 7
    The chain-restaurant industry /
    Other Authors: “...Sasser, W. Earl...”

    Book
  8. 8
    The budget motel: who stays there
    by Barbee, Roy M, Sasser, W. Earl
    Published 1974

    Book
  9. 9
    What great service leaders know and do : creating breakthroughs in service firm /

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Book
  10. 10
    What great service leaders know and do : creating breakthroughs in service firms /
    Other Authors: “...Sasser, W. Earl...”

    Book
  11. 11
    What great service leaders know and do : creating breakthroughs in service firms /

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Book
  12. 12
    The U.S. lodging industry /
    Other Authors: “...Sasser, W. Earl...”

    Book
  13. 13
    Cases in operations management : analysis and action /
    Published 1982
    Other Authors: “...Sasser, W. Earl...”

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Book
  14. 14
    Instructor's manual for The chain-restaurant industry /
    by Wyckoff, D. Daryl
    Published 1978
    Other Authors: “...Sasser, W. Earl...”

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Book
  15. 15
    Service Profit Chain
    by Heskett, James L
    Published 1997
    Other Authors: “...Sasser, W. Earl...”

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Book
  16. 16
    The value profit chain : treat employees like customers and customers like employees /
    Other Authors: “...Sasser, W. Earl...”

    Book
  17. 17
    The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value /
    by Heskett, James L, Heskett, James L
    Published 1997
    Other Authors: “...Sasser, W. Earl...”

    Book
  18. 18
    Service breakthroughs : changing the rules of the game /
    Other Authors: “...Sasser, W. Earl...”

    Book
  19. 19
    Cases in operations management : analysis and action /
    Published 1982
    Other Authors: “...Sasser, W. Earl...”

    Book
  20. 20
    The service profit chain how leading companies link profit and growth to loyalty, satisfaction, and value /
    by Heskett, James L
    Published 1997
    Other Authors: “...Sasser, W. Earl...”

    This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.
    Electronic Book
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