Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary /

Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary /

Don't settle for service that's anything less than extraordinary

Bibliographic Details
Main Author: Curtin, Steve (Author)
Format: Book
Language:English
Published: New York : AMACOM American Management Association, 2013
New York : AMACOM, American Management Association, ©2013
Edition:1 Edition
Subjects:
Consumer satisfaction
Organizational change
Product management
Changement organisationnel
Consommateurs > Satisfaction
Produits commerciaux > Gestion
BUSINESS & ECONOMICS > Consumer Behavior
Table of Contents:
  • Introduction
  • Function vs. essence
  • Three truths of exceptional customer service
  • Seven simple ways to raise customer service
  • Express genuine interest
  • Offer sincere and specific compliments
  • Share unique knowledge
  • Convey authentic enthusiasm
  • Use appropriate humor
  • Provide pleasant surprises
  • Deliver service heroics
  • Incorporating job essence into job function
  • From ordinary to extraordinary
  • Index
  • Introduction
  • Function vs. essence
  • Three truths of exceptional customer service
  • Seven simple ways to raise customer service
  • Express genuine interest
  • Share unique knowledge
  • Convey authentic enthusiasm
  • Use appropriate humor
  • Provide pleasant surprises
  • Deliver service heroics
  • Incorporating job essence into job function
  • From ordinary to extraordinary
  • Index

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