How organisations measure success : the use of performance indicators in government /

Bibliographic Details
Main Author:	Carter, Neil, 1958-
Other Authors:	Day, Patricia, Day, Patricia, 1940-, Klein, Rudolf, Klein, Rudolf, 1930-
Format:	Book
Language:	English
Published:	London ; New York : Routledge, 1992 London ; New York : 1992 London ; New York : 1992
Subjects:	Administrative agencies > Great Britain > Evaluation > Case studies Executive departments > Great Britain > Evaluation > Case studies Government productivity > Great Britain > Case studies Industrial productivity > Great Britain > Case studies Administrative agencies Administrative agencies > Evaluation Evaluation Executive departments Executive departments > Evaluation Government productivity Industrial productivity Great Britain Case studies

Table of Contents:

Revolution or resurrection? The history of a concept
Models, measures, and muddles: organisational and conceptual dimensions of performance indicators
The criminal justice system: police, courts, and prisons
The welfare system: Social Security and the National Health Service
The private sector: banks, building societies, and retail stores
Managing monopolies: railways, water, and airports
Performance indicators in the 1990s: tools for managing political and administrative change

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